The service was exceptional, with rooms featuring terraces, incredibly kind staff, and a marvelous location close to everything.

The staff was extremely helpful and nice. We got help up the stairs with our bags on arrival and departure.The amenities were top notch and even though our apartment was small , the location was excellent , it is a few doors from Regent street and thus Soho, Mayfair, Oxford circus etc are on your doorstep. We shall be returning

It does have a lot of stairs and might not be good for a family with a lot of children/bags

The staff at this place is absolutely amazing, always looking out for you! 🌟

We went to london for a short break to celebrate our aniversary. We arrived before the check in time but they already had our room ready, which was great. We had quite a few requests and to be honest the staff could not be better at organizing it for us. Will definatelly come back!

Nothing much I could think of, however the hotel does not have an elevator. Was not a problem for me but keep in mind. :-)

The location is definitely the hotel's best point however I was very happy overall with my stay. I found the room clean and comfortable. The staff were all very friendly and helpful. There was always a really lovely smell in the public area and in the room.

None of these points bothered me but I would think some people might find them annoying. Firstly, there is no lift. Secondly, the bed was small enough, I would think bigger people might find it a bit cramped. The same applies for the shower, I stayed in the cheapest room which only has a shower and no bath so I would imagine the other rooms would be more spacious. Lastly, some of the tv channels had some digital interruption.

This place offers beautiful and impressive units with TVs and mini-fridges in the bar.

The personnel were superfriendly. The location was great, close to London Palladium Theatre.

Great service, very clean rooms, amazing location

Wonderful central location for my needs, spotless accommodations with a convenient in-room mini bar, excellent service from the friendly staff made for a fantastic stay with no issues whatsoever.

Very good location, very friendly staff, next time I will stay there again for sure..!

I came here for 1 night and had a memorable stay. For a 5 star hotel everything was great, I thoroughly enjoyed to be here. The venue was in the very central setting in the centre of everything. It was also really close to the Oxford Circus Underground Station, all the shops on Regent street and the wonderful eateries that Soho has to offer and shopping streets and restaurants.

Luxurious suite with a cozy lounge area and a fancy bathtub 🛁. The staff here were absolutely amazing. They were so friendly and the service they provided was really helpful.

Amazing hotel. Everything was spotless. Service was great. Location was perfect, right at regent, bond & oxford street. Anything we needed we got from reception within minutes. Spacious living area. Just amazing!

I chose this hotel for it's location as having lived in London for many years I knew it was great. Indeed location and staff were 5 star but cant say the same for the hotel itself. If you need an apartment with separate living room, fine. Otherwise a large hotel room is far better in my opinion based on below.

It's essentially three things that drags this down from 5 to 3+ star. One - the bedroom was so small it could only fit a queen bed (which I dont consider a standard double bed) and the legroom on each side was about 40 cm... Second - no lifts which wasnt a major problem for us on 4th floor but can not imagine any senior person with slight health problem living here.. Or anyone with young children that you'd have to carry. Even the reception is on the first floor! Third - the bathroom tiles/furnishings and overall feel is not of a 5 star.

The rooms are spacious, beautifully furnished, equipped with air conditioning, and some have balconies; the staff is incredibly attentive and polite.